Annual report 2020-21

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Summary of report content

Healthwatch Hackney report on their achievements in 2020/21

  • They identified 7,889 issues from 2,380people and shared this feedback with local providers and commissioners
  • 41 volunteers helped them to carry out our work by providing an estimated 2,192 hours of unpaid support
  • They produced special reports on residents' experiences of the COVID-19 pandemic, GP reception services, caring for others, living in temporary accommodation, and dental services.
  • Their Tweets were seen 154,000 times on Twitter, an increase of 23%. They have 1,754 followers on Twitter and 298 people follow them on Facebook.

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General details

Local Healthwatch
Healthwatch Hackney
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Adult social care, including care packages and social workers

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
Did you find this attached report useful?
0
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