Annual Report 2020-21

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Summary of report content

Healthwatch Sunderland report on their achievements during the year 2020/2021.

During the year they:

  • Heard from 994 people about their experience of health and social care
  • Supported 287 people through their information and signposting service
  • Engaged with 790 people during the Covid-19 pandemic
  • Published 13 reports about the improvements people would like to see to health and social care
  • Attended 161 meetings
  • Worked with 24 volunteers
  • Employed 6 members of staff

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General details

Local Healthwatch
Healthwatch Sunderland
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Booking appointments
Cleanliness, Hygiene and Infection Control
Remote appointments and digital services
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Focus group
Survey
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
Diagnostic centre/hub
General Practice (GP)
Inpatient care/General inpatients
General outpatients and hospital-based consultants
Community Mental Health Team (CMHT) and specialist MH services
Home care/domiciliary care including personal assistants and personal budgets
Care home

Details of people who shared their views

Number of people who shared their views
994
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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