Annual Report 2020-2021

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Summary of report content

Healthwatch Leicester and Healthwatch Leicestershire report on their achievements during the year 2020/21.

During 2020/21 they:

  • Heard from 16,272 people about their experience of health and social care
  • Provided advice and information to 196 people
  • Engaged 11,153 people via their website
  • Engaged with and supported 16,150 people during the Covid-19 pandemic
  • Published 8 reports about the changes they wanted to see to health and social care

They undertook work on:

  • Hospital discharge
  • Accessing and using CAMHS

The top 4 issues that people have contacted them about were:

  • Dentistry
  • Support services
  • GP services
  • Covid-19 vaccine

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General details

Local Healthwatch
Healthwatch Leicester
Healthwatch Leicestershire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Prevention of diseases, including vaccination, screening and public hygiene
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Other

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
Did you find this attached report useful?
0
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