Annual Report 2020-2021

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Summary of report content

Healthwatch Darlington reports on its achievements during the year 2020/21.

During 202/21 they:

  • Heard from 1,269 people about their experience of health and social care
  • Provided advice and information to 32,874 people
  • Engaged and supported 115 people during the Covid-19 pandemic
  • Published 2 reports about the changes they wanted to see to health and social care

They undertook work on:

  • Children and Young People’s mental health
  • Access to GP surgeries

The top 4 issues that people have contacted them about were:

  • Vaccines
  • GP services
  • Hospital care
  • Covid-19

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General details

Local Healthwatch
Healthwatch Darlington
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Prevention of diseases, including vaccination, screening and public hygiene
Written information, guidance and publicity
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Inpatient care/General inpatients
General outpatients and hospital-based consultants
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Types of disabilities
Mental health condition
Does this report feature carers?
Not known
Did you find this attached report useful?
0
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