Annual Report for 2019-2020

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Summary of report content

Healthwatch Birmingham report on their achievements in 2019/20. These include:

  • Report on  describing patients’ experiences of hospital waiting rooms and the changes made as a result.
  • Report describing patients' experiences of PALS and the actions taken by Trust as a result.
  • Responses to NHS public consultations about the delivery of services.
  • Work relating to the NHS Long Term Plan, which found out what people thought was important for health services in the future. 

 

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General details

Local Healthwatch
Healthwatch Birmingham
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Annual Report
Key themes
Access to services
Administration (records, letters, results)
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Complaints
Public consultation and engagement

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
Focus group
General feedback
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Community Mental Health Team (CMHT) and specialist MH services
General outpatients and hospital-based consultants
General Practice (GP)
Other
Services for people with a learning disability

Details of people who shared their views

Number of people who shared their views
1884
Age group
All
Gender
All
Does this report feature carers?
Yes
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