Annual report 2019-2020

This is Healthwatch Suffolk’s annual report for 2019-2020 which highlights the key work that they undertook over the year. This includes finding out about people’s views on local care services; listening to different subgroups of people, for example black and minority ethnic groups; contributing towards community development by visiting communities across the County to help people speak about their experiences of health and care services; providing information & posting to people to find their way to support; visiting other services throughout the year to help people understand more about service change and to record their experiences of services; engaging with specific groups including young people, older people, vulnerable people and people who live outside of Suffolk but who use their local services; undertaking projects to enable people to directly influence decision makers in health and social care and to shape local services; looking at experiences of young carers in Suffolk and supporting schools to improve wellbeing. They also report on what they did following the Coronavirus pandemic and other projects that they have undertaken such as better births in Suffolk, military carers, neighbourhood nursing and care team patient experience, and safeguarding in Suffolk.  

The report also highlights their priority is going forward which includes information advice and supporting their local communities, gathering feedback, ensuring vulnerable people and their diverse communities are not overlooked and use the resources differently to support the Suffolk response to the Coronavirus pandemic.