Annual report 2018-19

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Summary of report content

Healthwatch Rochdale reported on their activities during 2018-19. These included: local people sharing their views on accessing GP appointments; a local care home implemented all the recommendations made by Healthwatch Rochdale after an Enter and View visit; Rochdale residents were given the opportunity to share their views on the scale and nature of alcohol harm in Greater Manchester; over 235 people told Healthwatch Rochdale what they think would make the NHS better.

Healthwatch Rochdale also reported on: the services people asked about during the year; 10 top tips to get the most out of GP appointments; five steps to follow when choosing a care home; its new website for local people to speak about NHS and social care services in Rochdale borough; assisting in the donation of hand made bobble hats to Royal Oldham Hospital’s postnatal ward; the work of the team’s volunteers; finances; and plans for the next year. The report also features messages from Healthwatch Rochdale’s Chair and CEO.

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General details

Local Healthwatch
Healthwatch Rochdale
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Annual Report
Key themes
Access to services
Caring, kindness, respect and dignity
Public consultation and engagement
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
Focus group
General feedback
Observation (eg Enter and View)
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Care home
General Practice (GP)
Maternity care

Details of people who shared their views

Number of people who shared their views
235
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
Yes
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