Annual report 2017/18
Download (PDF 3.94 MB)Summary of report content
Healthwatch Staffordshire Annual Report details the impact and activities carried out in 2017-18 to place patients and the public at the heart of health and social care service improvement.
Would you like to look at:
General details
Local Healthwatch
Healthwatch Staffordshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Annual Report
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Discharge
Food, nutrition and catering
Health inequality
Written information, guidance and publicity
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Parking and transport
Staffing - levels and training
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment
Methodology and approach
Was the work undertaken in partnership with another organisation?
Yes
Name(s) of the partner organisation(s)
Various partners referenced in Annual Report
Primary research method used
Engagement event
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced
Details of health and care services included in the report
Details of health and care services included in the report
Pharmacy
General Practice (GP)
Screening services and testing
Rehabilitation/enablement
Neurology, neurosurgery and stroke care
Services for people with a learning disability
Services for people with drug, alcohol and other addictions
Home care/domiciliary care including personal assistants and personal budgets
Care home
Prison healthcare service
Name of service provider
various providers
Details of people who shared their views
Number of people who shared their views
0
Age group
All
Gender
All
Ethnicity
All
Types of disabilities
Mental health condition
Types of long term conditions
Dementia
Does this report feature carers?
Yes
Seldom heard groups
Homeless people
People with or recovering from addictions