Annual Public experience event report, Gateshead
Download (PDF 1.67 MB)Summary of report content
To demonstrate the value of holding listening events with the public who in turn can inform the providers of health and social care services in Gateshead of their experiences and concerns and build a common understanding on how this can be taken forward. Secondly to demonstrate that Healthwatch Gateshead met one of its stated objectives:- “Making sure residents voices are heard by those who make decisions on their behalf”.
Overall the event was extremely well received with wide ranging discussions and dialogue. The key stakeholders took away some rich information to address some of the health and social care challenges of the future.
Methodology. There were 8 round table topics. The day was split into two discussion forums with the ability of the public to move between tables during the break, each table was facilitated either by a staff member from Healthwatch Gateshead or a Board member.
The key stakeholders took away some rich information to address some of the health and social care delivery challenges. In turn has informed Healthwatch Gateshead’s work plans for the foreseeable future
Key findings:- The format and structure of an open forum to enable dialogue between users and provider of services was unanimously endorsed. What was established clearly from the event was the obvious public interest in health and social care services and the need to have an established way of engaging with providers.
Some of the 8 recommendations; Healthwatch Gateshead build in a programme of quarterly meetings to facilitate the ongoing dialogue between residents and service providers. Gateshead Council Adult Social Care to improve the process of accessing social care reviews and assessments. Newcastle and Gateshead Clinical Commissioning Group to develop clear simple to understand guides for Adults and Children’s Continuing Healthcare Pathway.