Annual evidence report

Download (PDF 20.19 MB)

Summary of report content

The purpose of this report is to provide a summary of the annual intelligence collected from families, patients and service users collected by Healthwatch Torbay.

In March 2017 until March 2018 Healthwatch Torbay received 658 reviews, 220 concerns/issues and 66 serious complaints.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Torbay
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Administration (records, letters, results)
Triage and admissions
Booking appointments
Building, Decor and Facilities, including health and safety
Parking and transport
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Public consultation and engagement
Food, nutrition and catering
Health inequality
Written information, guidance and publicity
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Other
Staffing - levels and training
Quality of treatment
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy
Dentist
General Practice (GP)
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres
Other
Emergency department (inc A&E)
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Community Mental Health Team (CMHT) and specialist MH services
Care home
District nurse and community nursing
Name of service provider
Not known

Details of people who shared their views

Number of people who shared their views
944
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
Did you find this attached report useful?
0
No votes have been submitted yet.