Analysis of GP Service Feedback in Stockton-on-Tees
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Since January 2016, Healthwatch Stockton-on-Tees have received an overwhelming volume of feedback regarding access to and service provision of primary care services in the area. They analysed 183 pieces of feedback.
44% concerned waits for appointments. People were unable to book an appointment until 3-4 weeks later often leaving them with no other choice than to go to the nearest walk-in centre.
A number of people often find it difficult to make an appointment at their GP surgeries due to the process this entails
Healthwatch received a significant number of comments with regards to staff attitude and behaviour at their GP Practice. Many patients reported bad experiences when dealing with the receptionists and clinical staff which for many individuals has resulted in them choosing to re-register at another practice.
Some negative feedback was received with regards to appointments with locum doctors. Some individuals felt that as they didn’t know the patient, they often end up asking inappropriate questions.
GP appointments are on average 10 minute per consultation. A number of patients expressed to Healthwatch that this is not enough time and often feel rushed during their appointment.
Continuity of care was an issue for some.