Analysis of Continence Service in Tees side
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Healthwatch Stockton on Tees decided to investigate public awareness and experiences of the Teeswide continence services. The objective was to research and gain an understanding of the views and experiences of Teesside residents regarding the continence services particularly in the views and experiences of the residents of the Borough of Stockton, in order to inform commissioners of the findings and highlight recommendations for change to improve the service both now and in the future.
Healthwatch staff and the Stockton Dementia Advocacy Service Lead designed a questionnaire to gather the awareness, views and opinions of members of the public, carers and service-users of the continence services. The questionnaires were circulated via email, social media and face to face at the Healthwatch Annual event and the Stockton Dementia Advocacy Service celebration event, as well as being circulated more widely with the support from the LiveWell Dementia Hub and the Halcyon Centre, Thornaby, and other organisations across Teesside, such as Age UK and The Bridge at Hartlepool.
29 responses were received. Just over half of those who completed the questionnaire were aware of continence
services prior to contacting them. The majority of those who were aware of services found out about the provision from a health professional.
Healthwatch Stockton on Tees came up with five recommendations. There was no response from the service included.