Ageing Well: urgent community response review
Download (PDF 616.42 KB)Summary of report content
This report is by Healthwatch Cornwall. It looks at the local Urgent Community Response (UCR) programme which sees various agencies and service providers aim to reach people in their homes within 2 hours of need.
A former look at the UCR was conducted in 2021 and this report is a follow on to that review.
Interviews supported by a survey framework were conducted with 29 people for this work, including service users and staff.
The report is quite detailed about both the former review and how the new work adds to these findings.
There are recommendations in the report.
• To reinstitute ASC into the hubs and continue to improve collaborative working with ASC (this was a recommendation from
2021).
• To fill the staffing vacancies and ensure that recruitment strategy includes the right level of experience and skillset.
• To continue to improve marketing the Urgent Community Response to GPs and other services and to increase awareness of the pathway across the system.
• To standardise IT systems and/or facilitate systems for sharing patient information so that all can have access to the right records.
• To build on the relationships established during this research to provide an ongoing feedback mechanism through Healthwatch
Cornwall.
• To enable better recording of UCR to make impacts more visible in terms of numbers of people seen/hospital admissions avoided.
• In order to help patients to remain in their homes and experience a safe and timely discharge, the Integrated Health and Social Care
System should work together to address the concerns raised within this report about the lack of access to ongoing care provided
through ASC and private care providers.
• The Integrated Health and Social Care System should also work together to address the lack of proactive ongoing information and
support carers and patients have outlined as a significant concern to them.
There are no follow up actions in this report.
However as detailed in the recommendations the purpose of this report is to improve the service.