Age UK Hospital Discharge Service
Download (PDF 474.18 KB)Summary of report content
Healthwatch Bucks undertook research into people’s experiences of the Hospital Discharge Support Service in Buckinghamshire provided by Age UK Bucks in partnership with Age UK Hillingdon, Harrow and Brent. Between 6 July and 12 October 2023, 27 responded to their survey.
Key findings:
- Two thirds of respondents felt everything was in place ready for their discharge.
- Eight people said they were given insufficient information about hospital discharge and three relatives and one patient felt social care support should have been put in place prior to discharge.
- Three carers felt they had not been offered appropriate respite or short-term social care following discharge from hospital.
- All respondents said they were very satisfied or satisfied with the way Age UK Bucks transported them home from hospital
- Everyone had been given an Age UK leaflet by the driver, though one person was not able to access this information as they could not read or write. A few people who had received the leaflet did not think of contacting Age UK when they needed more support.
- One person was unable to benefit from the Age UK transport due to a delay to their discharge
- Everyone said they were very satisfied or satisfied with the Age UK Bucks community support service
The report contains recommendations.