Adult social care: lived experience

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Summary of report content

Healthwatch Darlington worked in partnership with the Darlington Borough Council (DBC) Adult Social Care Team to undertake research into the lived experience of people who receive input from Adult Social Care.  The aim was to improve the way individuals with care and support needs are assessed and supported by social work and social care services by refocusing interventions away from 'need' and deficits and towards resources and 'strengths'.  They undertook interviews with 20 people.

Participants said that when the following criteria were met, they had positive experiences: 

  • Continuity of workers. 
  • Good communication, before, during and after visits or assessments. 
  • Friendly and caring staff who listen and are patient. 
  • Involvement of family where appropriate. 
  • Following up: workers doing what they say they would do. 

The lack of these criteria led some respondents to have an unsatisfactory experience.

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General details

Local Healthwatch
Healthwatch Darlington
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Cost and funding of services

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Name(s) of the partner organisation(s)
Darlington Borough Council
Primary research method used
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers

Details of people who shared their views

Number of people who shared their views
20
Does this report feature carers?
Yes
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