Acute Care Trends Analysis Report: Royal London Hospital 2016-2017

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Summary of report content

Healthwatch Tower Hamlets report on trends in feedback received about the Royal London Hospital between April 2016 and March 2017.  During that time they heard from 1,633 people.

Over the 2016-2017 financial year, service users have been broadly dissatisfied with services received at the Royal London Hospital; there is, however, evidence that patients’ perception of the RLH is improving, particularly in relation with clinical treatment and clinical nursing. 

Generally, clinical treatment at the RLH is perceived as high quality, but difficult to access. Long waiting lists before receiving an appointment, long waiting times and unexpected cancellations are the main subjects of discontent among patients.

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General details

Local Healthwatch
Healthwatch Tower Hamlets
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Quality of treatment
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Gastroenterology: digestive, intestinal, and bowel services
Obstetrics & Gynaecology
Paediatric care
Patient Transport and NEPTS
Speech and language therapy; occupational therapy; other allied health professions
Urology

Details of people who shared their views

Number of people who shared their views
1633
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