Accessing support and information for mental health and emotional wellbeing
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Healthwatch Doncaster undertook an online survey in order to explore how individuals chose to or were able to access support for their mental and emotional wellbeing during the pandemic.
- Most of the respondents said they got all the information and support they needed.
- They accessed support mostly via the telephone.
- Some felt they didn’t need to access support because they were able to manage the situation themselves, their situation wasn’t serious enough to warrant seeking help, had employed self-help techniques, didn’t know where to get help, relied on medication and on friends and family to get through the difficult time.
- Alternative methods of service delivery did go some way to ensuring that individuals seeking support for their mental and emotional wellbeing received that support.
- Some people felt that they would have preferred face-to-face support but did receive a suitable alternative to this given the circumstances.