Accessing NHS dental care in Dorset

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Summary of report content

Healthwatch Dorset spoke to 74 NHS registered dental practices in Dorset, to understand more about why people were having difficulty getting the dental care they need.

The findings from their snapshot research are as follows:

• Only three were taking on new NHS adult patients, though six said they were taking on new NHS patients who were pregnant.

• Only four practices said they were taking on new NHS patients who were being treated for cancer. Another five said they would see people receiving cancer treatment, but only if they were referred and/or had additional needs, for example, a disability or diagnosed mental health condition, under the discretion of the dentist.

• Only 13 practices were taking on children as new NHS patients, and two of those only in emergencies. A further seven said they would see children, but only if their parents were registered as private patients.

• Only 18 (25%) of the dental practices that responded had a waiting list for NHS patients; 48 (65%) did not. Waiting times varied and some practices did not know when they would open their waiting list.

• 66 (49%) of dental practices reached were seeing existing patients for routine appointments.

The report contains case studies highlighting the positive steps being taken to providing dental care to the local homeless community. Healthwatch made recommendations to improve access for people, especially those in need of urgent care.

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General details

Local Healthwatch
Healthwatch Dorset
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Follow-on treatment and continuity of care
Health inequality
Referrals
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Name(s) of the partner organisation(s)
none
Primary research method used
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist

Details of people who shared their views

Number of people who shared their views
74
Does this report feature carers?
No
Seldom heard groups
Homeless people
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