Accessing Maternity Services during the COVID-19 Pandemic: Phase 2

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Summary of report content

This report is based on Phase 2 of the work that Healthwatch St Helens has carried out around maternity services. The survey went live again in April 2021 and received 90 responses.

As in the first survey, Healthwatch St Helens wanted to know what mothers-to-be or new mums who had used maternity services provided by St Helens and Knowsley Trust had experienced, while restrictions were in place due to COVID-19. The questions covered care at all stages of pregnancy, from antenatal, labour and delivery, and neonatal. The questions targeted expected service delivery such as information provided, birth partner allowed to attend scans and the birth, and emotional support.

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General details

Local Healthwatch
Healthwatch St Helens
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Name(s) of the partner organisation(s)
Maternity Voices Partnership (MVP)
Primary research method used
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Maternity care

Details of people who shared their views

Number of people who shared their views
90
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