Accessible information report
Download (PDF 1.32 MB)Summary of report content
Healthwatch North Yorkshire and York carried out research to gather feedback about whether people get information in a format they can access and understand and have developed a series of principles and actions for providers to follow based on this feedback. This includes the following:
1. Asking what helps and doing something about it. Putting the user first.
2. Making Accessible Information an organisational priority from the top down and ensuring everyone knows why it is important.
3. Ensuring that people are asked about their preferred format. Recording and using this information to provide adequate support.
4. Once identified, sharing people’s information needs across organisations.
5. Involving people with lived experience to help find pragmatic answers.
6. Providing choice and not assuming that everyone with a particular issue needs information in the same format or that everything is accessible.
7. Organisation having one point of contact or a team that works across that organisation to find solutions to accessible information needs quickly and effectively.
8. Seeking and sharing good practice, such as progress and challenges so that things are constantly improving.
9. Reviewing current practice to make sure it is working and learning from what is and isn’t going well.