The accessibility of mental health services for young people

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Summary of report content

Healthwatch Bath and North East Somerset worked with Youth Connect South West to investigate the accessibility of mental health and wellbeing services for young people in Bath and North East Somerset. They visited services, looked at websites and surveyed 32 young people.

Mental health and wellbeing support is available to young people in B&NES but it can be hard to access and waiting times for specialist support are too long. A lot of mental health and wellbeing support is online and involves navigating different websites and interpreting information. This could be difficult for some young people.

Most one to one support is time-limited which means that some young people still need help when it ends. Most face to face support requires young people to travel, which some find difficult.

Young people want to be supported in places that are friendly, welcoming and comfortable. Young people want to be able to access support in a variety of ways. Young people value one to one support from someone they trust. Clinical services are important but many young people want to be able to access mental health and wellbeing support more informally.

The report contains nine recommendations.

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General details

Local Healthwatch
Healthwatch Bath and North East Somerset
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Name(s) of the partner organisation(s)
Youth Connect South West
Primary research method used
Mystery shopping
Observation (eg Enter and View)
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)

Details of people who shared their views

Number of people who shared their views
32
Age group
0 to 12 years
13 to 15 years
16 to 17 years
18 to 24 years
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