Access to Primary Care Report - Knowsley (September - December 2023)

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Summary of report content

Healthwatch Knowsley report on the feedback they've received from members of the public between September and December 2023 about access to primary care.  During this period they heard from 492 people.

GP’s, Dentists, Pharmacies and Opticians are highlighted individually within this report. In some cases, the name of the service has not been identified, or the service name cannot be recalled. This feedback is recorded under an unknown category. The overall rating during this period is just over 4.3 stars (Good), the average individual ratings are between 3 – 4 stars.

 

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General details

Local Healthwatch
Healthwatch Knowsley
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Medication, prescriptions and dispensing
Quality of treatment
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Optometry services/opticians
Pharmacy

Details of people who shared their views

Number of people who shared their views
492
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