Access to primary care November 2023 briefing

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Summary of report content

Healthwatch in West Yorkshire provided a briefing to the ICB on access to primary care.  This summarises key themes in the feedback they'd been hearing.

Key themes:

  • Frustrations on booking an appointment with a GP
  • Not being able to choose the type of appointment that best meets their needs
  • Concern about triage systems used by GPs
  • How people were spoken to by receptionists
  • Non-compliance with the Accessible Information Standard

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General details

Local Healthwatch
Healthwatch Calderdale
Healthwatch Kirklees
Healthwatch Bradford
Healthwatch Leeds
Healthwatch North Yorkshire
Publication date
Type of report
Enter and View
Key themes
Accessibility and reasonable adjustments
Administration (records, letters, results)
Booking appointments
Caring, kindness, respect and dignity
Remote appointments and digital services
Triage and admissions
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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