Access to NHS dental services in Hertfordshire

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Summary of report content

Following the outcomes of a joint project between Healthwatch Hertfordshire and Public Health locally, ‘Access to NHS Dental Services in Hertfordshire 2016’ report, Healthwatch conducted an Enter and View visiting Programme into a percentage of randomly selected NHS Dental Practices within 5 districts in Hertfordshire. They visited 28 dental practices altogether.

Dental practices responded positively to the recommendations from the visits. These covered the physical environment, signage, complaints handling, patient feedback, information access, communication needs, medical emergencies, promoting oral health and safeguarding. It was suggested by the Hertfordshire Local Dental Committee that they would welcome a self-audit checklist based on the Enter and View visits so that all dental practices could benefit from the project.

The checklist covers the following issues:

  • Information on waiting room noticeboards
  • Content and layout of public websites
  • Completion of NHS website
  • Staff photos and name badges
  • Visible external information
  • Complaints handling
  • Obtaining feedback from patients
  • Communication and support needs
  • Physical access – both internal and external

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General details

Local Healthwatch
Healthwatch Hertfordshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Complaints
Cost and funding of services
Public consultation and engagement
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Dentist

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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