Access to Mental Health Services report

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Summary of report content

From looking at key statistics on both a local and national level, Healthwatch Lancashire identified a need to conduct a project around mental health in the area. The objective of this project is that the intelligence gathered will feed into and inform the Healthier Lancashire and South Cumbria mental health work stream over the next five years, as well as other mental health services and wider services.

Healthwatch Lancashire undertook 26 Care Circle and 9 Pop Up engagement activities across Lancashire.

The findings show that residents of Lancashire feel that they have a good understanding of the term ‘mental health’, although this understanding largely centres around ‘illness’ as opposed to ‘wellbeing’. They found that many people have been affected by mental ill health or self-harm, both directly and indirectly, further confirming that the topic of mental health is very relevant for and important to the people of Lancashire.

No specific recommendations were made and it includes no responses from service providers.

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General details

Local Healthwatch
Healthwatch Lancashire
Publication date
Type of report
Report
Key themes
Access to services
Booking appointments
Consent, choice, user involvement and being listened to
Public consultation and engagement
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Medication, prescriptions and dispensing
Referrals
Staffing - levels and training
Caring, kindness, respect and dignity
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Focus group
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres
Mental health crisis service
Other

Details of people who shared their views

Number of people who shared their views
219
Age group
All
Gender
All
Sexual orientation
Not known
Types of disabilities
Mental health condition
Does this report feature carers?
Yes
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