Access to Hospitals within Lancashire, Lancashire
Download (PDF 3.84 MB)Summary of report content
Between February and May 2016, Healthwatch Lancashire staff and volunteers engaged with residents in Lancashire to gather their views and experiences about access in seventeen Lancashire hospitals.
A short survey was used to find out how people access appointments in hospitals and to gather details on convenience, cost and how this affects their appointments. The project also investigated whether people felt they had received the information they needed to be able to get to their appointment.
Feedback received from 1,596 patients and visitors of the hospitals is summarised in this report.
As a result of this work Healthwatch Lancashire identified 4 key action areas as a response to patient’s feedback:
1. X-ray not working, Queen Victoria Hospital
Response from provider: Raised with AHP Lead for accuracy and look at communication process to patients in the event of equipment downtime
2. Lack of parking, Queen Victoria Hospital
Response from provider: local parents are dropping their children off at a nearby school. The car park services both UHMBFT and community service including emergency dentist, mental health services, dental education centre, a GP practice and local pharmacy. UHMB are tenants at this site, (we will) raise awareness with Head of Estates
3. Free parking for 2 hours, Royal Lancaster Infirmary
Response from provider: There is free parking along Ashton road only. To raise with Estates
4. Open up med 2 staff car park to visitors at weekends and evenings to alleviate the shortage of spaces at Med 2 during visiting hours, Royal Lancaster Infirmary –
Response from provider: To raise with Estates