Access to Healthcare for Asylum Seekers and Refugees

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Summary of report content

Healthwatch Redbridge conducted interviews and a survey with 20 refugees and vulnerable migrants to gather their experiences of access to healthcare. 

The report found that vulnerable migrants, especially those with insecure immigration status, are deterred from accessing medical services. Some worry that they will have to pay for medical care and so avoid accessing services. There were issues with transport affecting their ability to access healthcare. People also reported that a lack of interpreting and translation was an issue when accessing services.

There were no recommendations in this report. However, the Barking & Dagenham, Havering and Redbridge Clinical Commissioning Group responded to the findings.

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General details

Local Healthwatch
Healthwatch Redbridge
Publication date
Type of report
Report
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Health inequality
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Integration of services and communication between professionals
Accessibility and reasonable adjustments
Service organisation, delivery, change and closure
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Name(s) of the partner organisation(s)
Refugee and Migrant Forum Essex & London (RAMFEL)
Primary research method used
Interviews
Survey

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
General outpatients and hospital-based consultants

Details of people who shared their views

Number of people who shared their views
20
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
Seldom heard groups
Refugees or asylum seekers
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