Access to health and social care services in Sheffield: Key issues from December 2021 and January 2022

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Summary of report content

Healthwatch Sheffield report on the themes in their feedback during the period December 2021 to January 2022.  During this period they heard from 170 people.

They saw a continuation of several themes they’ve been reporting for some months now – such as accessing NHS dentistry, and issues with GP appointment systems. They also heard more about some less prominent previous topics, such as the suitability of services for people with autism, and a lack of trust in the NHS complaints system .

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General details

Local Healthwatch
Healthwatch Sheffield
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Counselling/Psychotherapy/ Improving Access to Psychological Therapies (IAPT)
Inpatient care/General inpatients
General outpatients and hospital-based consultants
Community Mental Health Team (CMHT) and specialist MH services

Details of people who shared their views

Number of people who shared their views
170
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Pregnancy/maternity
N/A
Does this report feature carers?
Yes
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