Access to health and social care services in Birmingham
Download (PDF 1.33 MB)Summary of report content
This report summarises feedback heard by Healthwatch Birmingham between April 2021 and March 2022 about experiences of health and social care. Feedback was collected using a variety of different routes including engagement, community events and research.
The report finds that access to services, care and treatment has been variable across Birmingham, with significant concerns in some services such as mental health, dentistry and GP services.
Except for the first quarter, all quarters had much higher negative feedback for GP services: 43% in Q1, increasing to 74% in Q4, and peaking at 80% in Q3.
Dentistry has seen a 21% increase in negative feedback over the year.
Negative feedback for mental health services has increased across the quarters, standing at 73% in Q1 and 94% in Q4
Feedback for social care services has been variable, ranging from 59% negative in Q1 to 77% negative in Q2, and positive in Q3 and Q4.
Overall feedback on pharmacies is positive, with 83% in Q1 and 56% in Q4.