15 Steps Challenge, Paediatric Outpatients Department at EDGH
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Healthwatch East Sussex undertook this activity to gain a young person’s perspective on paediatric facilities at Eastbourne District General Hospital (EDGH), following the recent changes to paediatric services at ESHT. They also aimed to understand what staff thought of the changes and any improvements they felt could be made.
Healthwatch used a team of Healthwatch East Sussex staff and Young Healthwatch volunteers to undertake the 15 Steps Challenge in the paediatric outpatients department (Friston) at EDGH. Although this department has not be changed, they aimed to gain a full picture of paediatric care at EDGH, and whether the department had felt any impact from the wider changes made.
Overall, Healthwatch volunteers felt that Friston was a calm, well-organised and safe environment for children and young people, with considerable thought given to making children feel welcome. While the volunteers were impressed by the atmosphere in Friston, there were some basic improvements that could be made in relation to information being visible and available in the department. Staff also fed back that they felt more consideration could be given to those with neurodiversities and that the availability of clinical space could sometimes be an issue.