Enter and view: The Dawes Family Practice

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Summary of report content

Healthwatch Rochdale undertook an enter and view visit to the Dawes Family Practice on 27 October 2025. They spoke to 3 people.

They identified three quick wins which could improve the service and patient experience at The Dawes Family Practice. 

1. To activate callback on the telephone system. 

2. To update the website PPG page with plans to restart the PPG. 

3. To replace the waiting room clocks for ones with numbers. 

ey recommendations include activating the telephone callback option for patients on hold, improving patient privacy and confidentiality at reception, to set up a new Patient Participation Group (PPG) and to use the waiting area TVs to display patient information.

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General details

Local Healthwatch
Healthwatch Rochdale
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Privacy and confidentiality
Public consultation and engagement
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
3
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