Enter and view: Unity House
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Healthwatch County Durham undertook an announced enter and view visit to Unity House on 13 October 2025. They spoke to 13 people.
Healthwatch County Durham found feedback from residents, staff, and a family member was overwhelmingly positive. Residents said they feel listened to, involved in decisions, and supported by staff who understand their communication needs.
The home was clean, welcoming, and homely, with personalised bedrooms and a variety of communal and outdoor spaces. Residents enjoy a wide range of activities, from trips out and holidays to baking and quieter hobbies, with flexible food options to suit individual preferences.
Staff were praised for being caring and respectful, and observations confirmed strong, enabling interactions. Staff reported high job satisfaction, supportive management, and a positive team culture. Suggested improvements included maintaining comfortable temperatures, reducing noise in busy areas, and ensuring consistency when agency staff cover weekends. These are seen as enhancements to an already effective, person-centred service.