Word on the Street - Quarter 3 2025/26

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Summary of report content

Healthwatch Stockton-on-Tees report on key themes in the feedback shared by local people in quarter 3 2025/26.

GPs

People reported problems booking appointments, rude or unhelpful communication from staff and issues with referrals.

Hospitals

People reported long waits for care, including getting diagnostic tests and results, a lack of reasonable adjustments for neurodivergent people, cancelled appointments and transport challenges.

Mental health

People reported difficulties accessing timely support, being refused treatment in a crisis and a lack of support for carers.

Pharmacy

Local pharmacy closures are affecting medication access.

 

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General details

Local Healthwatch
Healthwatch Stockton-on-tees
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Cost and funding of services
Medication, prescriptions and dispensing
Parking and transport
Referrals
Remote appointments and digital services
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
Dentist
General outpatients and hospital-based consultants
General Practice (GP)
Hospital services- not stated
Mental health crisis service
Pharmacy
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