Enter and view: Minet Green Health Practice

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Summary of report content

Healthwatch Lambeth undertook an enter and view visit to Minet Green Health Practice on 15 January 2025.  They spoke to 15 people.

Healthwatch found that the external and internal environments are accessible for all patients, and the practice supports patients with different needs in a range of ways. 

The patient population is very diverse, with many requiring the use of translators to support appointments. Staff regularly offer this service to patients; however, there are challenges to booking translation for the language needed at the time needed. 

The Total Triage system has increased the length of appointment times and has successfully reduced administrative burden on GPs. Patients and staff are very happy with this new system. 

Most patients are very happy with the quality of care they receive from the GPs, whilst some shared negative feedback about reception/administrative staff. 

Staff feel very supported in their roles at Minet Green Health Practice and spoke highly of the positive work culture and environment. The practice staff are also committed to continuous improvement and regularly discuss patient feedback and opportunities to improve the patient experience.

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General details

Local Healthwatch
Healthwatch Lambeth
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training
Triage and admissions

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
15
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