Enter and view: Amarna House Care Home
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Healthwatch York undertook an enter and view visit to Amarna House Care Home on 24 November 2025. They spoke to 49 people.
Healthwatch found that Amarna House was operating to a very good standard. These findings were based on their observations and reflect the general happiness of residents, family and friends of residents and staff members.
The staff were all extremely friendly and knew about residents’ needs, likes and dislikes. Healthwatch volunteers saw a lot of staff and everyone said there are plenty of staff at all times.
The staff were very respectful. They all wore name badges and talked to residents by name. A number of the staff have worked at the home for more than five years.
There was a lot of information about activities, with weekly information sheets seen around the home, including residents’ rooms. The residents who commented said that staff talk to them about what is happening and everyone was happy with what was available, including one-to-one sessions for residents as appropriate.
All the residents looked clean and smart and there were positive comments about laundry, which is done on site.
The décor was lovely, the lounges felt comfortable and homely and the dining rooms well-appointed with tablecloths, cloth napkins and flowers on the tables. The home is extremely clean.
There are GP visits twice a week, regular optician visits and the home has good links with a local dentist and a dentist providing emergency care. There is a regular visit from a hairdresser.