Enter and view: Redholme Memory Care

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Summary of report content

Healthwatch Liverpool undertook an enter and view visit to Redholme Memory Care Home on 13 August 2025.  They spoke to 6 people.

Healthwatch found Redholme Memory Care home to be clean and well maintained with no unpleasant smells. Residents looked clean and appropriately dressed. Parts of the buildings are older and not purpose-built which can make it more difficult to make the environment dementia-friendly, and there were some areas where an improvement could be made, e.g. making sure all handrails are painted in a contrasting colour to the walls. 

At Redholme the staff that that Healthwatch spoke to were vocal about their responsibility to their residents and how much the home means to them as both people and professionals. Staff appeared knowledgeable about dementia care with a knowledge of the latest research, information and best practice. 

Residents appeared to be well-looked after, and interactions Healthwatch observed during the visit showed staff to be respectful, caring and supportive. 

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General details

Local Healthwatch
Healthwatch Liverpool
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
6
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