You said, we did - December 2025

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Summary of report content

Healthwatch East Sussex reports on the key issues that they heard about in their information and signposting service and from their engagement work in December 2025.

This month, they received 34 enquiries to our Information and Signposting service and engaged with 11 people through engagement work. 

They continued to hear about: long waits in A&E, difficulties booking face-to-face appointments with a GP, confusion over costs and remit of NHS dental provision, dissatisfaction with strict eligibility criteria for non-emergency patient transport.

 New issues this month included: lack of clarity about the definition of ‘housebound’ to access GP home visits, confusion about location of hospital outpatient clinics, lack of pathway and services for individuals with Avoidant/Restrictive Food Intake Disorder (ARFID).

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General details

Local Healthwatch
Healthwatch East Sussex
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Cost and funding of services
Diagnosis
Parking and transport
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
Emergency department (inc A&E)
General outpatients and hospital-based consultants
General Practice (GP)
Patient Transport and NEPTS
Services for people with Autism/on the Autism spectrum

Details of people who shared their views

Number of people who shared their views
45
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