Recovery and Support Team review
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Between January and April 2019 Healthwatch Richmond visited the Recovery & Support Team at Richmond Royal Hospital. This multi-disciplinary service supports approximately 900 people, providing treatment and help to adults with severe and enduring mental health issues. They spoke to 55 people.
- Generally, patients and carers recognised that staff at the Trust work hard and carry out a good job.
- Patients generally felt informed and involved in decisions made around medication options whilst a few felt that the discharge process was not processed as collaboratively.
- High staff turnover and recruitment issues affect some patients' continuity of care negatively.
- Some patients experienced difficulties with contacting the team, meaning their confidence accessing support was impeded.
- Most patients expressed desires to see therapy being utilised fully in their recovery work but long waiting times affected their ability to do so.