Insight Bulletin December 2025

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Summary of report content

Healthwatch Surrey report on key themes they heard in their feedback over 2025.  During that period they heard from over 1,700 people.

Key themes in their feedback

  • The efficiency of digital systems
  • The compassion, calmness and helpfulness of  staff
  • Efficient healthcare services
  • The healthcare experience of prisoners

 

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Quality of treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)
General outpatients and hospital-based consultants
General Practice (GP)
Pharmacy
Prison healthcare service

Details of people who shared their views

Number of people who shared their views
1700
Seldom heard groups
Prisoners and ex-offenders
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