Enter and view: Reedyford Healthcare, Nelson

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Summary of report content

Healthwatch Lancashire undertook an enter and view visit to Reedyford Healthcare on 18 September 2025.  They spoke to 11 people.

Overall, the feedback received from patients was positive with several patient responses describing satisfaction with the quality of care and the attitude of staff. Patients also praised the communications between the surgery and themselves, commenting on how staff would provide support with translation where needed. 

However, some patients raised concerns about delays in the appointment making process, commenting on how it can take some time to get through on the phone at certain times during the day. One improvement that was suggested by patients was to look at the interface on Patchs to incorporate reminders for appointments to make the booking process simpler. 

Throughout the visit staff members were observed to be kind, courteous and considerate towards the needs of patients with some complex enquiries being handled in a sensitive manner, what was noticeable was there were staff available to handle queries with patients who used English as their second language.

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General details

Local Healthwatch
Healthwatch Lancashire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Parking and transport
Remote appointments and digital services
Service organisation, delivery, change and closure
Triage and admissions
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
11
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