Enter and view: Beechcroft Care Home

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Summary of report content

Healthwatch Halton undertook an enter and view visit to Beechcroft Care Home on 15 October 2025.

Key Findings

  • Healthwatch noted that the environment of the home was warm and friendly and had caring staff. Residents and families expressed high satisfaction with care, food, and activities.
  • Staff told Healthwatch that they worked well together as a team, management was approachable and they had good training opportunities. Staff morale is positive.
  • Residents and family members described staff as kind and attentive; families feel involved in care decisions. Activities and meals were well received.
  • The building is dated, especially Ash Unit. Planned refurbishment was welcome. Healthwatch felt that some signage was unclear and the décor lacks dementia-friendly design.
  • Healthwatch observed engaging group sessions and residents enjoy participation.
  • Some maintenance Issues were identified, including a broken light, damp smell in shower room, bathrooms used for storage, odours in some areas.

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General details

Local Healthwatch
Healthwatch Halton
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home
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