Enter and view: Richmond Green Medical Centre

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Summary of report content

Healthwatch Richmond undertook an enter and view visit to Richmond Green Medical Centre on 20 April and 5 May 2015.

  • Patients are highly satisfied with their experience of Richmond Green Medical Centre, with many reporting that the best thing about the practice was the staff
  • There was a small patient population that meant staff knew patients very well and was able to help them more appropriately
  • Healthwatch recommended that the practice should consider providing information in other languages, or promoting the option for information in other languages, as well as the translation service
  • Patients felt that they could always get an appointment when they wanted one with the GP of their choice
  • Patients were unaware of the existence of the online booking system and Healthwatch observed no communication about this on the practice website, leaflet or indeed inside the practice.

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General details

Local Healthwatch
Healthwatch Richmond upon Thames
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
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