Quarterly Feedback Report: August to October 2025

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Summary of report content

Healthwatch Greenwich report on key themes in the feedback they received from 560 Greenwich residents about their experience of health and care services in Greenwich during the period August to October 2025.

Key themes in the data:

  • Access to services, including waiting times
  • Staff communication and support
  • The quality of maternity care
  • A resident's experience navigating community equipment support following the closure of NRS.
  • Heard from families with SEND experiences of health and care services.
  • Home-schooled young people's experiences of health education and vaccination. 

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General details

Local Healthwatch
Healthwatch Greenwich
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Caring, kindness, respect and dignity
Complaints
Communication with patients; treatment explanation; verbal advice
Health inequality
Integration of services and communication between professionals
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
General feedback
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Emergency department (inc A&E)
Equipment services (including wheelchairs, incontinence, home adaptations)
General outpatients and hospital-based consultants
General Practice (GP)
Hospital services- not stated
Inpatient care/General inpatients
Maternity care
Medical imaging, including radiography, ultrasound, MRI and nuclear medicine
Paediatric care
Phlebotomy/blood tests
Services for people with a learning disability
Services for people with Autism/on the Autism spectrum
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres
Vaccination clinics, including Covid 19 vaccine

Details of people who shared their views

Number of people who shared their views
560
Religion or belief
Not recorded
Types of long term conditions
Yes
Does this report feature carers?
Yes
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