Enter and view: Dr Johnson and Partners

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Summary of report content

Healthwatch Richmond conducted Enter and View visits to Dr Johnson & Partners (Sheen Lane), this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  • Patients are highly satisfied with their experience of the surgery
  • The staff at the surgery were described as patient centred, with an empathetic, caring and efficient attitude to the care and treatment they delivered.
  • Most patients interviewed were highly satisfied with the medical team and felt very involved in their care/treatment

  • Most of the patients spoken to were positive about getting an appointment, but some patients  said they were unable to see the same doctor unless they booked ahead and often had to wait to see their desired doctor

     

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General details

Local Healthwatch
Healthwatch Richmond upon Thames
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
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