Enter and view: United Lincolnshire Teaching Hospitals NHS Trust Emergency Department
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On 8 July 2025, Healthwatch Lincolnshire’s Enter and View Authorised Representatives were invited to be part of a joint quality visit to the Emergency Department at Pilgrim Hospital in Boston, alongside colleagues from Lincolnshire NHS Integrated Care Board (ICB).
The visit to Pilgrim Hospital’s Emergency Department provided valuable insights into the patient experiences and staff practices. Despite pressure on the department, staff demonstrated professionalism, compassion and a strong focus on patient care. Healthwatch Lincolnshire commends the efforts made to improve patient experience, including the introduction of comfort and sensory packs and the ongoing initiatives to reduce falls and pressure injuries.
Following feedback from patients, the Trust has introduced improved signage and drinks rounds are part of routine checks with patients.
Once the building has been completed, access to the Emergency Department will be much improved.