Enter and view: The Millings Care Home
Download (PDF 588.74 KB)Summary of report content
Healthwatch North Yorkshire undertook an announced/unannounced enter and view visit to The Millings Care Home on 1 October 2025. They spoke to 30 people.
The Healthwatch Team were made to feel very welcome by the manager and staff, who were helpful and accommodating throughout the visit.
Residents appeared happy, comfortable and well cared for. Those receiving respite care said they would be pleased to return in the future.
Staff were observed interacting warmly with residents who described staff as approachable, kind and attentive to their individual needs. Staff members also spoke positively about their roles, expressing pride in supporting residents and ensuring personalised care.
The home provides a wide range of activities, including regular events, entertainment and outings, which contributed to a lively and engaging atmosphere.
The environment itself is very pleasant, making good use of the building’s heritage as a former rectory. It offers a homely and attractive setting, complemented by well-maintained gardens and patio areas. Resident photographs were displayed throughout the home, as well as individual rooms, which added a personal and welcoming touch.
The call system was highlighted as a particular strength, with each resident wearing a wrist device to alert staff if needed, and fobs available for use outside, supporting safety and independence.