Enter and view: Hawthorn House
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Healthwatch County Durham made an announced enter and view visit to Hawthorn House, a respite centre, on 10 September 2025. They spoke to 17 people.
Hawthorn House provides a warm, person-centred environment where residents receive one-to-one support from caring, well-trained staff.
Communication is tailored to each individual, including those who are nonverbal, ensuring residents feel understood, empowered, and secure. The home is bright and welcoming, with personalised rooms, communal areas, gardens, and a sensory room.
Residents enjoy a wide range of activities and flexible routines that respect their preferences, including food choices and mealtimes. Families and residents expressed confidence in the care provided and described the staff as supportive and respectful.
Staff report feeling valued, supported, and part of a strong, collaborative team. Leadership promotes open communication, professional growth, and a positive workplace culture.
Hawthorn House demonstrates high-quality, compassionate, and inclusive care.
Recommendations include offering more evening and sensory activities, improving communication with families through shared electronic records, and continuing to celebrate staff achievements and teamwork.