Case study: Mental Health: Jane's Story

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Summary of report content

Healthwatch Stockton upon Tees highlight the case of a young adult who struggled to access mental health support. As a result of the case, the manager of Healthwatch and the operations manager of Starfish Health and Wellbeing met with the clinical lead for IoT Alliance Psychological Services Ltd to explore opportunities for service improvement. 

The meeting identified several key areas for development: 

  • Improved communication and discharge protocols.
  • Review and upgrade of voicemail and phone systems.
  • Development of an user-friendly trauma toolkit (pending funding).
  • Enhanced training for professionals.
  • Clearer referral routes and realistic wait time communication

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General details

Local Healthwatch
Healthwatch Stockton-on-tees
Publication date
Key themes
Access to services
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Discharge
Integration of services and communication between professionals
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services

Details of people who shared their views

Number of people who shared their views
1
Gender
Women
Types of disabilities
Mental health condition
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