What we are hearing: quarterly report July to September 2025

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Summary of report content

Healthwatch York report on key themes in the feedback they received during quarter 2 2025/26.  During this period, they heard from 356 people.

Key issues covered

  • Hospitals
  • GPs
  • Mental health
  • Dentistry
  • Social care and council services
  • Neurodiversity support
  • Patient transport changes

 

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General details

Local Healthwatch
Healthwatch York
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Cost and funding of services
Integration of services and communication between professionals
Medication, prescriptions and dispensing
Remote appointments and digital services
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Community Mental Health Team (CMHT) and specialist MH services
Counselling/Psychotherapy/ Improving Access to Psychological Therapies (IAPT)
General Practice (GP)
Hospital services- not stated
Patient Transport and NEPTS
Services for people with Autism/on the Autism spectrum

Details of people who shared their views

Number of people who shared their views
356
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