The experience of GP services: 1 October 2024 - 30 September 2025
Download (PDF 2.45 MB)Summary of report content
Healthwatch Harrow report on key themes in their data about GP services during the year October 2024 to September 2025. During this period they heard from 2,526 people.
A broad majority of people receive good quality treatment and nursing care, with good levels of involvement and support. According to feedback, patients would like greater levels of service access. Overall sentiment is 83% positive, 16% negative and 1% neutral, comments suggest.
People continue to report difficulties with telephone access, associated problems with booking, and longer than expected waits for routine appointments.
Experiences indicate a broad majority of people receive good quality treatment & nursing care, however user involvement is in cases lacking. On staff attitude, there is general praise for clinicians, while notable criticism of reception staff.
Many people complain of general administration, and some would like greater levels of support from reception staff, and levels of communication service wide. Complaints processes, prescriptions and staff training are also cited as issues.